Return Policy

At Vendorre, your satisfaction is our top priority.

If you are not fully satisfied with your purchase, we offer a simple and transparent return process to ensure your peace of mind.

1. Eligibility for Returns

You can request a return under the following conditions:

1. The item is unused, unwashed, and undamaged.
2. The product is in its original packaging with all tags, labels, and accessories intact.
3. The return request is made within 7 days of delivery (unless specified otherwise for certain products).

⚠️ Note: For hygiene and safety reasons, certain categories like innerwear, cosmetics, food items, and personalized products are not eligible for return.

2. Return Process

To initiate a return:

1. Log in to your Vendorre account.
2. Go to My Orders → select the product you wish to return.
3. Click Request Return and choose a valid reason.
4. Our support team will verify the request and schedule a pickup (if eligible).
5. Once the product is received and inspected, your refund or replacement will be processed.

3. Return Pickup & Inspection

1. Return pickup is usually arranged within 2–4 business days of the request.
2. The product will go through a quality check before approving a refund or replacement.
3. If the returned product does not pass the inspection, it will be sent back to the customer.

4. Refund Timeline

1. Once your return is approved, a refund will be initiated within 5–7 business days.
2. Refunds will be processed to the original payment method used at the time of purchase.
3. For Cash on Delivery (COD) orders, our team will contact you to confirm your preferred refund mode (bank transfer, wallet credit, etc.).

5. Exchange Policy

1. Exchanges are allowed for defective, damaged, or incorrect products only.
2. You can opt for a replacement instead of a refund if the item is available in stock.
3. If a replacement is unavailable, a full refund will be issued.

6. Exceptions (Non-Returnable Items)

The following categories are not eligible for returns or refunds:

1. Customized or made-to-order products
2. Digital/downloadable items
3. Perishable goods (like groceries or flowers)
4. Gift cards or store credits

7. Need Help?

If you need assistance with your return or refund, reach out to our Customer Care:

📧 support@vendorre.com

☎️ +1 (800) 555-0199

💬 Live Chat: Available on our website

🌐 Connect With Us

Stay in touch for offers, new arrivals, and announcements:

1. 🔗 Facebook: facebook.com/vendorre
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3. 🐦 Twitter (X): twitter.com/vendorre
4. 🎥 YouTube: youtube.com/@vendorre

Vendorre – Shop Smart, Shop Confident.